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FE SEM

FESEM data bar on images

June 15, 2017. After 2 hours on the phone, the Hitachi engineer and I found out why the data bar was positioned so far into the images. Someone had changed a software setting – a box was checked that shouldn’t have been. Needless to say, he and I had other …

FE SEM

FESEM operational

June 1, 2017. The Hitachi engineer replaced a suspect board in the FESEM and the system is working after running overnight. He wants us to use the microscope today while he is here at the lab in case the problem reoccurs. I have opened up the calendar so you can …

FE SEM

FESEM problems

May 31, 2017. The Hitachi engineer (FESEM) is here now and thinks there may be 2 problems. One is lines in the image and the other is the computer locking up. When I called them the first time the lines were the problem then, while I was away, the computer …

FE SEM

Lines on FESEM screen are back

May 22, 2017. I called Hitachi to come in and make the repair. They tried to help me last week without apparent success. They think it might have something to do with heat so I pulled that back panel cover off and put a fan on the guts (technical term!). …

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FESEM details

May 11, 2017. In late April, the Hitachi engineer replaced a key computer board in the FESEM and rebuilt the hard drive from scratch. As a result, the computer should nmo longer lock up and we can close the software without fear of a problem. In the last 2 days …

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FESEM status

November 11, 2016. I wrote you earlier that there is a problem with the FESEM computer locking up unexpectedly. I’ve spoken to Hitachi and they will come next week to address the problem. I’ve blocked out 3 days for them to complete the work. It will likely take less time. …