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maintenance

Hitachi FB-2000A FIB

FIB status

June 20, 2018. The FIB is still down and will be until sometime in July. We have to wait until the new fiscal year on July 1 to request a service call. Since we aren’t a service contract customer we won’t be a priority for them and may have to …

Hitachi FB-2000A FIB

FIB status

June 6, 2018. The FIB is still not working. I am trying steps the engineer has nearly every day, but we are running out of ideas. We may need to bring the engineer here to make the repair. I’ll keep you updated on the status.

Hitachi S-4700 FE-SEM

FESEM down

May 11, 2018. The ion pumps shut off last night and I can’t get them restarted. Hitachi is coming Monday and they can get it back on then.   The scope will be down until the middle of next week.  Sorry.

Hitachi FB-2000A FIB

FIB update

May 1, 2018. Hitachi will come here to work on the FIB. To save money he will come in conjunction with a routine maintenance service call for the FESEM. I’ve submitted a PO for the FIB labor and it should be sent to the company before the end of day …

Hitachi FB-2000A FIB

FIB update

April 24, 2018. The part I replaced needed to be changed but did not fix the problem. Still no image. I am working with the manufacturer to send an engineer up to help us get back online. I’m not sure how quickly he can get here. I think the best …

Hitachi FB-2000A FIB

FIB down

April 4, 2018. The FIB image disappeared yesterday after a vacuum issue. I’ve spent 3-4 hours and have been unable to understand why. I can’t understand the connection. We have no service contract on the FIB but Hitachi has been trying to help me with problems. Our field service engineer …